First-time user promotional codes are only valid for new passengers on their first booking with FREE NOW. If you're unsure of how to apply a voucher/promo code follow our instructions on how to correctly apply them, here.
Top tip: Vouchers and promo codes can only be redeemed when paying via the app (using a payment card or Apple Pay/PayPal). They cannot be redeemed on cash bookings or when using business accounts.
Any voucher/promo code on your FREE NOW account will automatically be applied to your next trip. You'll be able to see this in a green banner when you open the app (Image 1) and when you choose your fleet type (Image 2).
It's possible that your first trip promo code has expired. Every code has an expiry date and specific terms and conditions. If you're unsure if this has happened we'll walk you through how to look at your vouchers details and Ts&Cs.
if you still feel that an error occurred when saving or using your promo code, please reach out to our Passenger Care Team. They'll be happy to help!