Vouchers and promo codes can only be redeemed when paying via the app (using a payment card or Apple Pay). They cannot be redeemed on cash bookings or when using business accounts. Please ensure a payment card or Apple Pay is selected before confirming a booking (Image 1).
Please note that FREE NOW credits work differently from vouchers and promotion codes. For more information regarding your FREE NOW credits not applying, please click here.
It is also helpful to note that every promotional code has an expiry date and specific terms and conditions. These can be reviewed on the email/marketing content which is promoting the code (Image 2). Alternatively, you can review the terms in the 'Vouchers and credits' section on the app. For more information on this or on how to apply your voucher/promo code please click here.
If the voucher/promo code could not be redeemed because of another issue, please submit a request to our support team by clicking here.