If you've had an issue with your FREE NOW driver, our team would like to hear about it!
Once a trip has been completed on the FREE NOW app, you have the option of rating the driver and vehicle, as well as leaving extra feedback. We recommend leaving as much information as possible, as this will help our team effectively address the feedback.
Once we receive this feedback, a member of the Passenger Care team will reach out in order to address any concerns.
If you've been involved in a serious incident during your trip, please read our article on 'How can I report a safety issue that happened during my FREE NOW trip?'.
Got another question? Reach out to our Support Team. They'll be happy to help!