FREE NOW is committed to delivering an exceptional quality of service. This being said, if our users are not completely satisfied, our team would like to hear about it!
Once a trip has been completed on the FREE NOW app, users have the option of rating the driver/vehicle as well leaving extra feedback (Image 1) Once this feedback has been received, a member of the support team will reach out in order to address any concerns.
Please provide as much information as possible as this will help our support team effectively address the feedback.
If you were involved in a serious incident during a FREE NOW trip, please review the following article
Alternatively, please reach out to our support team here