Skip to main content

How do I update my profile information?

  • Updated

Do you have a new phone number or did you accidentally enter the wrong email address? 

Not to worry, changing your profile information has been made easy! Please click on the information you are wishing to change below. We have provided step-by-step instructions on how you can do this. Before you proceed, please know profile changes can only be made in the mobile app and cannot be changed in your online browser.

 

I wish to...

Update my phone number

Change my email address 

Create a new password

 

How can I update my phone number?

Screenshot_2021-02-09_at_12.14.13.png

Step 1: Click on your profile icon in the top right-hand corner (Image 1) 

Step 2: Click on your profile icon at the top of the menu screen (Image 2)

Step 3: Click on your phone number (Image 3) 

Step 4: Enter your new phone number and press send (Image 4). You will receive a confirmation text 

 

How can I change the email address connected to my FREE NOW account?

Screenshot_2021-02-09_at_12.15.25.png

Step 1: Click on your profile icon in the top right-hand corner (Image 1) 

Step 2: Click on your profile icon at the top of the menu screen (Image 2)

Step 3: Click on your email address (Image 3) 

Step 4: Enter your new email address and password associated with the FREE NOW app (Image 4). 

 

How can I create a new password?

Screenshot_2021-02-09_at_12.11.20.png

Step 1: Click on your profile icon in the top right-hand corner (Image 1) 

Step 2: Click on your profile icon at the top of the menu screen (Image 2)

Step 3: Click 'Change Password' (Image 3) 

Step 4: Enter your current password associated with the FREE NOW app. After this, enter your new chosen password, and repeat this process once more in the box below. (Image 4) 

 

Please note, if you have forgotten your current password please click here.

 

Related articles