To add a new payment method to your FREE NOW account, please follow the steps below:
1. Tap on the Profile icon in the top right-hand corner of the map screen
2. Select 'Payment'
3. Tap on the 'Plus' (+) symbol in the top-right-hand corner
4. Select 'Credit/Debit Card' or 'PayPal'*, enter the information and click 'Save'. After you have completed this process you will see a message indicating that the data has been saved successfully
*To link your PayPal with your FREE NOW account, you'll be prompted to sign in to your PayPal account and create a billing agreement with FREE NOW
You can save multiple debit/credit cards to your account. However, please note that existing payment method details cannot be changed (i.e., card details entered incorrectly). To update a payment method, you have to remove the old payment method first.
To delete a saved payment method, tap on the payment method to be deleted in the 'Payment' section, then tap 'Remove Credit Card/PayPal Account' and confirm your decision.
First-order with a new payment method
Please note that FREE NOW will pre-authorise your payment method whenever you place an order with a newly added payment method. This means that a temporary hold of funds, based on the type of order you are making, is taken.
This is to ensure the payment method is valid, and that we can confirm your driver is paid for their services. If you'd like to know more about pre-authorisations, please check out our section: 'Pre-authorisation/pending transaction FAQs'.