Are you wanting to request a trip with FREE NOW but aren't quite sure how to do it? Don't worry we've got you covered! Follow the steps below to successfully request a trip on the FREE NOW app.
Step 1: Check that app has picked up your pick-up location correctly (Image 1). If this isn't quite correct, or you wish to enter a different pick-up address please click on the pinned address and type in the correct address. Alternatively, you can also drag the pin to the exact location you wish to be picked up from.
Step 2: Click 'Enter your destination' (Image 2)
Step 3: Type the address of where you would like to go and then select the correct address from the options given below (Image 3)
Step 4: The app will show you the suggested route that will be taken (Image 4)
Step 5: Swipe up the 'Select a way to travel' to view how far away the closest car is to your pick-up address, and the fixed fare (Ride - PHV) or estimated fare (Taxi - Black Cab) for this trip. From this information, you can determine which fleet type you wish to travel with. (Image 5)
Step 6: Once you have selected your fleet type click 'Order Ride now' or 'Order Black Cab now' (Image 6)
Step 7: Once you have clicked 'Order now' you will be taken through to the live booking screen. Here you will be able to see how far away your driver is, their name, the type of car they are driving, and their registration number. This information will help you locate the correct vehicle when it has arrived at your pick-up address.
Step 8: If you no longer wish to take this trip you can cancel the booking by pressing 'Cancel request' at the bottom of the screen on the left-hand side. You can cancel for free within 2 minutes of requesting the trip
You can track the arrival of your car live on the FREE NOW map and will automatically be informed as soon as it arrives.