Before you can order a ride, you'll need to ensure that there is a valid payment method added to your FREE NOW passenger account.
To add a payment method, follow our instructions on How can I add a payment method?
If you're wondering why your payment method failed, please check out the scenarios below:
- Confirm that the card details you have entered are accurate
- Check that the credit card is valid and can be used for an online transaction
- If it still fails, contact your bank or card provider to find out more
- Check that there are sufficient funds available to complete the order
- If there are, and the payment continues to fail, we recommend that you try another card, or contact your bank or card provider to find out more
After your order
- On occasions, payments can fail after you have completed the booking
- In this case, there will be an outstanding balance on your account which will need to be settled. Find out more on How do I settle an outstanding payment?