If you've left something in a FREENOW, follow these 2 steps;
- Call your driver directly via the app. This is the fastest way to retrieve your belongings. For instructions on how to call your driver, tap here.
- If you can't get a hold of your driver, fill in our Lost Item Report Form with all the details requested. We'll investigate what happened and provide you with an update as soon as possible.
How can I call my driver?
- Tap on the 'Profile' icon in the top right-hand corner of the main screen
- Select the 'Trips' tab
- Chose the relevant trip and select the 'Contact driver' option
To guarantee the privacy of both passengers and taxi drivers, FREENOW uses a phone encryption system (you will see a fictitious number). So you can only call the taxi driver through the app and from the same line registered in your account. If you try to do this from your phone's call option, it won't work. Remember to have caller ID enabled.
The trip was not requested through FREENOW
If you did not book your trip via the FREENOW app, even if the vehicle has our stickers, the journey is unfortunately outside our platform, and we cannot track it. We would recommend contacting your local police station to report your lost item.
Although FREENOW is committed to doing our best to help facilitate the return of any lost property, we have to make you aware that FREENOW can not accept liability in the event we are not successful in retrieving lost property, nor for any costs associated with retrieving lost
property. Also, we cannot guarantee that your driver has your item or that they can deliver it to you immediately.
FREENOW cannot be held responsible in the event that we are unsuccessful in recovering lost property, nor for any associated delays or expenses.