We're sorry to hear that you have lost an item in a FREE NOW vehicle! The best way to check if your driver has found the item is to contact them directly via the app, which you can do for up to 7 days after your trip.
If it has been more than 7 days since you completed your trip or you're unable to contact your driver by the app please complete our lost item report form with details of your item and trip. Our Passenger Care Team will then investigate and provide you with an update.
To reach out to your FREE NOW driver via the app:
- Tap on the 'Profile' icon in the top right-hand corner of the map screen
- Select 'Trips' in the profile section of the app (Image 2)
- Click on the relevant trip and select the 'Contact Driver' option (Image 3)
- You will be given the option of calling your driver.
Note: Your phone number will be hidden from the driver however it is important that you have Caller ID enabled on your phone and that you are using the contact number registered to your FREE NOW account.
If you're having difficulties contacting your FREE NOW driver, check out more on this article.
Although FREE NOW is committed to doing our best to help facilitate the return of any lost property, we have to make you aware that drivers are self-employed, and FREE NOW can only act as an intermediary between you and the driver. FREE NOW can therefore not accept liability in the event we are not successful in retrieving lost property, nor for any costs associated with retrieving lost property. Also, we cannot guarantee that your driver has your item or that they can deliver it to you immediately.