FREE NOW credits are a value on your FREE NOW account that is automatically deducted from your fare on personal trips.
Keep in mind that credits are different from vouchers/promo codes and loyalty points. Credit has no expiry date.
You're able to check your credit balance via the app, under 'Voucher and credits'.
If you have any specific questions about your credit balance, touch base with our Passenger Care Team. They're more than happy to help!