We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. Read more about the steps you should take if you need to report an experience where you felt unsafe while riding with FREE NOW.
We would never want our passengers to feel unsafe while traveling in a FREE NOW booking. If you feel that you are in immediate danger, please contact the emergency services on 999.
Our Passenger Care team is operational 24-hours a day and can be reached via +44 (0) 203 966 6933. Alternatively, you can also submit a request to our support team by clicking here.
FREE NOW wishes to be a responsible and proactive PHV and taxi booking service provider in every market we operate within, with safety being our utmost priority. This means that we will engage with local authorities, regulating bodies, and other agencies as necessary to ensure that our platform is a safe and professional service for our drivers and passengers