If you're unsure on how to make a prebooking on the FREE NOW app please select the fleet you wish to use below, and we'll walk you through prebooking step-by-step.
Ride (PHV):
- Open up the FREE NOW app and enter your destination into the ‘Where are you going' tab.
- This will take you through to the main fleet selection screen (Image 1). Select ‘Later’ to open the prebooking screen.
- You can select a time between 30 minutes and 4 days in advance. A 10-minute time range will be displayed below the selector to indicate when the ride will take place. Click save to proceed.
- You will be returned to the main screen (Image 3). The confirmation button will show the date and time you have selected for your prebooked ride. Press this to confirm.
- The confirmation screen will appear showing the date, time, and both pick-up and drop-off address your prebooking is scheduled for. (Image 4) Click ‘Done’ to complete the prebooking process.
If you'd like to cancel your prebooking follow our steps, here.