If you no longer wish to use the FREE NOW app and would like to have your account deleted the process varies depending on your device. Please click the device that applies to you below:
Apple (iOS)
You can now delete your FREE NOW driver account in the app. To delete your account please follow our steps below:
- Tap on the menu button in the bottom right-hand corner of the homepage
- Scroll to the bottom of the menu and tap 'Settings'
- Scroll to the bottom and tap 'Account options' (Image 1)
- Tap 'Delete account' (Image 2)
- You'll be taken to a new screen with details surrounding account deletion. tap 'Delete my account' (Image 3)
- Confirm by tapping 'Yes, delete my account' (Image 4)
If you're having trouble with in-app deletion reach out to our Driver Care Team and submit this request.
In line with GDPR, we aim to have this completed within 30 days of your request.
When submitting your request please enter the email address registered to your FREE NOW account.
Android:
If you no longer wish to use the FREE NOW app and would like to have your account deleted from our system, please submit this request to our Driver Care Team.
In line with GDPR, we aim to have this completed within 30 days of your request.
When submitting your request please enter the email address registered to your FREE NOW account.