We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. Read more about the steps you should take if you need to report your driver or driver's vehicle not matching the profile displayed on the FREE NOW app.
Once a booking has been accepted on the FREE NOW app, the driver and vehicle details are displayed below the ETA (Image 3) If you choose to cancel the request, the driver and vehicle details can still be found in your trip history (Image 4)
If the driver or vehicle that arrives at your designated pick-up point is different to what is indicated on the FREE NOW app, please contact our 24-hour Passenger Care Team on +44 (0) 203 966 6933. Alternatively, please submit a request to our support team by clicking here.