We have issued guidance to all FREE NOW drivers on face-covering requirements. We also advise on good hygiene and what to do if they start feeling unwell whilst out on the road. All our advice is based on best practices recommended by the NHS and Public Health England.
Both passengers and drivers are legally required to wear a face-covering during FREE NOW journeys. This is to help ensure your safety, your driver’s safety, and the safety of passengers using the service after you. FREE NOW drivers are allowed to refuse your trip should you not have a suitable face-covering.
If you take a trip with FREE NOW and the driver was not wearing a mask, please contact our Passenger Care Team directly!
FREE NOW wishes to be a responsible and proactive PHV and taxi booking service provider in every market we operate within, with safety being our utmost priority. This means that we will engage with local authorities, regulating bodies, and other agencies as necessary to ensure that our platform is a safe and professional service for our drivers and passengers