We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority.
We have issued guidance to all FREE NOW drivers on face-covering requirements. We also advise on good hygiene and what to do if they start feeling unwell whilst out on the road. All our advice is based on best practice recommended by the NHS and Public Health England.
Please note you are legally required to wear a face-covering during your journey, to help ensure your safety, your driver’s safety, and the safety of passengers using the service after you. FREE NOW drivers are allowed to refuse your trip should you not have a suitable face-covering.
If you wish to report a FREE NOW driver for not wearing a face-covering whilst driving, you can do so by calling our 24-hour Passenger Care team on +44 (0) 203 966 6933 or by submitting a request here.
FREE NOW wishes to be a responsible and proactive PHV and taxi booking service provider in every market we operate within, with safety being our utmost priority. This means that we will engage with local authorities, regulating bodies, and other agencies as necessary to ensure that our platform is a safe and professional service for our drivers and passengers