If it's been more than 7 days since you completed your trip, or you're unable to contact your driver by the app, please complete our Lost Item Report Form with details of your item and trip. Our Passenger Care Team will then investigate and provide you with an update.
Additionally, for Black Cab trips you can contact TfL's Lost Property Enquiry service to see if your driver handed the item in, you can also check with your local police station.
Although FREENOW is committed to doing our best to help facilitate the return of any lost property, we have to make you aware that FREENOW can not accept liability in the event we are not successful in retrieving lost property, nor for any costs associated with retrieving lost property. Also, we cannot guarantee that your Driver has your item or that they can deliver it to you immediately.