When there are lots of passengers requesting trips in a specific location, we sometimes apply what’s called surge pricing. In short, this means the trip will be charged a higher rate than usual.
Please note that surge pricing only applies to Ride (PHV) orders made in London, and does not affect Taxi (Black Cab) trips.
The reason for this is to attract more drivers to the area at that time, and to minimise waiting time for passengers and other passengers requesting trips. It’s about striking the right balance between competitive pricing, whilst still providing a good level of service by having enough drivers to meet the demand.
We want to be as transparent as possible so if surge applies to your trip, it is always included in the price that you are quoted when booking a trip and can be seen on the fleet options table (Image one)
