We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. Read more about the steps you should take if you need to report an experience of discrimination while riding with FREE NOW.
FREE NOW operates a zero tolerance on discriminatory behavior. In accordance with our license requirements, we investigate every allegation fully before taking the appropriate action. This may include permanent suspension of the driver involved from the FREE NOW platform, or reporting the driver to Transport for London (TfL) and/or the Metropolitan Police if deemed necessary.
If you feel you have witnessed or been a victim of discrimination, we strongly urge you to contact the authorities and our 24-hour Passenger Care Team on +44 (0) 203 966 6933. Alternatively, please submit a request to our support team by clicking here.