FREE NOW operates a zero tolerance on discriminatory behaviour. In accordance with our licence requirements, we investigate every allegation fully before taking the appropriate action. This may include permanent suspension of the driver involved from the FREE NOW platform, or reporting the driver to Transport for London (TfL) and/or the Metropolitan Police if deemed necessary.
If you feel you have witnessed or been a victim of discrimination, we strongly urge you to contact the authorities and our 24-hour Passenger Care Team on +44 (0) 203 966 6933. Important: This number is applicable to the UK only!
You can also write to our Passenger Care Team directly!