At FREENOW we take the safety of all our users very seriously. If you have been made to feel unsafe by a driver's driving, please, contact our Care Team and report in detail what happened. Alternatively, you can contact us at +44 (0) 203 966 6933 (this number is applicable to the UK only).
Our Operations Department is always evaluating passenger feedback to ensure that we provide the safest and most reliable service possible.
If an accident has occurred and you require medical assistance, please, contact the emergency services immediately on 999.
FREENOW wishes to be a responsible and proactive PHV and TAXI booking service provider in every market we operate within, with safety being our utmost priority. This means that we will engage with local authorities, regulating bodies, and other agencies as necessary to ensure that our platform is a safe and professional service for our drivers and passengers.