We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. Read more about the steps you should take if you need to report an experience of unsafe driving while riding with FREE NOW.
If you feel you are in immediate danger, please contact the emergency services straight away on 999.
Our Passenger Care team is operational 24-hours a day and can be reached via +44 (0) 203 966 6933. Alternatively, please submit a request to our support team by clicking here.
FREE NOW wishes to be a responsible and proactive PHV and taxi booking service provider in every market we operate within, with safety being our utmost priority. This means that we will engage with local authorities, regulating bodies, and other agencies as necessary to ensure that our platform is a safe and professional service for our drivers and passengers