You can activate your next pre-booked job one hour in advance of the pickup time. To do so, please follow our steps below:
- Go into the ‘Mine’ tab on your prebook list and select the upcoming prebook. (Image 1)
- Tap the ‘Activate job’ when you’re ready to make your way to the customer. (Image 2)
Once you activate your prebook, make your way to the pick-up location.
Make sure you arrive at the pick-up point before the allocated pick up time on your prebook job.
Please only tap ‘Arrived’ within five minutes of the requested pick up time as the passenger will be notified that you are outside.
- If you do not activate the job 20 minutes before the pickup time, you will be forced to activate or cancel the job.
You can find more information on where you can see and accept pre-bookings here.
If you are still having trouble starting a pre-booked trip, please contact our Driver Care Team directly. They'll be happy to help.