We know that mistakes can happen or passengers may have only given one side of the story. We are also committed to making sure that all FREE NOW drivers are promptly and accurately paid.
This is why we have a thorough adjustment review process for any adjustment that you think has been made in error.
If this is the case, please raise a request with our Driver Care Team who will be able to review your case. The best way to do this is just to reply to the adjustment email you received with full details of what happened and why the adjustment is incorrect.
If you have not received an adjustment email, you can find details of any adjustments in your payment invoice, which you will receive along with your twice-weekly payments on Mondays and Thursdays.
Once we receive your request, our Driver Care team will review the ride details, and can reverse any adjustment if it has been made in error. In most cases we are able to cancel incorrect adjustments before it is removed from your pay, otherwise, we will reimburse the adjustment in your next pay.