We know that mistakes can happen or passengers may have only given one side of the story. We're also committed to making sure that all FREE NOW drivers are promptly and accurately paid.
This is why we have a thorough adjustment review process for any adjustment that you think has been made in error.
If this is the case, please contact our Driver Care Team who'll be able to review it for you. The best way to do this is just to reply to the adjustment email you received with full details of what happened and why the adjustment is incorrect.
If you've not received an adjustment email, you can find details of any adjustments in your weekly payment invoice every Tuesday.
Once we've received your request, our Driver Care Team will review the ride details, and can reverse any adjustment if it has been made in error. In most cases we're able to cancel incorrect adjustments before it's removed from your pay, otherwise, we will reimburse the adjustment in your next pay.