We take the conduct of our passengers, and the safety and security of FREENOW drivers extremely seriously.
Rate your Passengers via the FREE NOW Driver App:
We recommend that you use the rating function in your driver app to leave a rating and feedback on your passenger. Once the trip is completed you will be able to rate your passenger from 1 to 5 stars depending on your experience with them.
Block Passengers from matching with you again:
In the case of a more serious incident you will also be able to block that passenger from being paired with you again on the FREENOW app. We proactively monitor passenger ratings and take action against passengers with consistently low ratings. For more information on blocking passenger, please click here.
Reporting Serious Incidents:
- In serious cases, for instance if you have been the victim of crime while driving with FREENOW, you can report the case to our Driver Care Team via our 24hr Emergency Line on 0203 966 2995.
- We of course recommend that in such cases you also inform the Emergency Services immediately via 999.