I'm not receiving trips, what should I do?

Here are a few tips you can follow to help make sure you receive ride offers via the FREE NOW Driver app:

Allow Location Access

To be offered rides on the FREE NOW driver app it needs access to your location. You will need to make sure this is allowed in your mobile device settings - the exact instructions differ depending on whether you are on an iOS or Android device. Please note that your device must also have the latest version of the app installed.

iOS	Select 'Settings' Scroll down to find the FREE NOW app Select 'Location' Choose 'Always'
Android	Select 'Settings' Scroll down to find the 'Apps' section Scroll down to find the FREE NOW app Select 'Permissions' Choose 'Location' Select 'Allow only while using the app'

Going Free

Slide the button at the top of your screen over to green "You're free". Short but effective. This will let us know that you're now available to take rides.

 Notification Sounds

 Make sure you get a notification sound whenever you are offered a ride:

1. Open the FREE NOW Driver app
2. Open the menu on the top-right
3. Click on 'Settings'
4. Select the sound you want

 Top tip: Make sure the sound volume is turned up on your mobile device!

Have you also checked over the following?

• That you're within your approved service area
• Driving to an area in the city with higher demand
• Your license/documents have not expired
• You're using the FREENOW driver app (and not the FREENOW passenger app)

If you're still not receiving trip requests after trying these steps, please contact the Driver Care Team by submitting a request below.

Please note: If your taxi license has expired, you will still be able to log in but, you will not receive any trips through the FREENOW driver app until your documents are updated. You can check this in the app menu under Information > Documents > Driver License.