Your safety comes first so we encourage you to cancel a trip if you ever feel at any risk.
If it is too late for that, because, for example, the customer is aggressive and you feel that you are in danger, call 999 for urgent assistance.
You can also use our 24/7 Driver Emergency line, which is only for reporting serious incidents that are ongoing or that have occurred during a recent FREE NOW ride where an incident has led to injury, a serious threat to life or illegal activity. Our Emergency Response team are available 24/7 via our Driver Care phone number 0203 868 9363.
To reach our Driver Care team for general assistance, submit a request (below).
If you are ever the victim of a crime while driving with FREE NOW, we will always assist the police with evidence upon their request. It is also our policy to proactively report any criminal activity that we become aware of to the police.