Your safety comes first, so we encourage you to cancel the trip and phone 999 if you ever feel at risk.
You can also use our 24/7 Driver Emergency line, which is only for reporting serious incidents that are ongoing or that have occurred during a recent FREE NOW ride. Serious incidents include injury, a serious threat to life, or illegal activity.
Our emergency response team are available 24/7 via our Driver Care phone number: 0203 868 9363.
If you are ever the victim of a crime whilst driving with FREE NOW, we'll always assist the police with evidence upon their request. It is also our policy to proactively report any criminal activity that we become aware of to the police.
General assistance can be retrieved by contacting our Driver Care team.