Important: Mopeds are currently not available in the UK. Only available in Germany, Spain, France, Italy and Portugal.
It may happen that the helmet box of the moped does not open, even though you have started your rental in the App. If you hear a loud clicking sound from the helmet box when you start your rental, then the helmet box is unlocked.
If not, check the following:
- Make sure the bike is not in pause mode
- Check that you have actually started your rental
- Try to press the red button firmly in case a jammed part prevents the helmet box from opening.
If everything is OK, but you are not able to open the helmet box, please contact our partner supplier immediately for technical assistance:
+49 30 568 386 51
+49 30 220 124 40
+49 30 567 951 07