We're sorry to hear you feel your FREE NOW driver took a longer route than expected!
When a trip is booked via FREE NOW, our app will automatically calculate the best possible route based on factors such as distance, time, traffic, and weather conditions.
This will help your FREE NOW driver get to your destination as promptly and safely as possible.
FREE NOW drivers always strive to take the shortest or most direct route that's offered by the navigation system but please keep in mind that in some cases, unforeseen circumstances such as traffic or weather conditions can, unfortunately, affect the journey time.
Please contact our Passenger Care team if you would like us to review your FREE NOW trip.