The cancellation fee is £6 for Rides (PHV, private car), and £5 for Taxi (Black Cab), and it compensates the driver for the time and resources spent.
We apply a cancellation fee when:
- The driver cancels after arriving at the pick-up point and waiting for 5 minutes
- The passenger cancels 2 minutes after a driver accepts and is on his/her way to the pick-up point
Find more information about cancellation fees in our FAQs.
If you want to claim a cancellation fee, contact our Passenger Care Team.