All Driver and Vehicle documents must meet strict criteria set out by the government and Transport for London.
If driver's documents do not meet the regulatory criteria, then they will be unable to drive on the FREE NOW platform, until the required documents are provided and verified by us.
Our specialist Document Validation Team, review every driver and vehicle document submitted to FREE NOW.
We will only reject a document if it fails to meet the criteria set by the Transport for London.
If one of your documents is rejected, we will always let you know why; you will receive a notification that a document has been rejected (or expired) along with a link to the Driver Portal. Here you will be able to see why your document did not meet the required criteria.
To view and update your Driver or Vehicle Documents now, head to our FREE NOW Driver Portal.