Adjustments are additional payments or deductions that are made to ensure your payment is correct.
You can view a breakdown of any adjustments on your weekly invoice from FREE NOW.
Adjustments can be made for the following reasons:
- Adding money to cover cleaning expenses caused by vomit
- Rectifying a payment issue from a previous week
- Removing a cancellation charge where the driver was not going to the pick-up location
- Removing a fare where the trip did not happen
Adjustments won't be made for the following reasons:
- An alternative route is taken (the fare is calculated based on the shortest available route).
Note: Adjustments won't show in your app