We understand that it is frustrating when a passenger cancels a ride when you are already on your way to pick them up, or if you are waiting at the pickup point and the passenger isn't there.
Therefore, to compensate you for your time and effort, we will charge passengers a Cancellation Fee of £5 on rides which meet the following criteria:
- The passenger cancels 2 minutes or more after you have accepted the booking AND you have driven 100m towards the pickup point
- You cancel the ride after waiting at the pickup point for 8 minutes or more
Any cancellation fees you earn will be paid to you once per week, minus commission.