It is a FREE NOW policy and the law that you must always allow service dogs to accompany their riders for a trip. Refusing to do so is a serious offence that can result in the loss of your Private Hire Driver licence and even a fine.
People use service dogs to help them with a range of disabilities, such as deafness or blindness, however, not all of which may be immediately apparent.
What if the animal isn't a service animal?
With non-service animals, your vehicle is your property and you have the right to refuse entry to riders who are accompanied by non-service animals.
What if I am allergic to dogs/animals?
If for medical reasons you're not able to accept a service dog inside your vehicle then you must obtain an exemption certificate in advance from your local licensing authority, and have this in your vehicle for every trip.