Ride (PHV) Bookings:
If you book a 'Ride' (PHV), your fare is fixed, meaning the base fare is not subject to change. However, this price is then subject to additional fees such as cancellation fees, waiting fees, Central London fee, airport fees and surge pricing. For more information on FREE NOW fees, tap here.
Please note: Surge pricing does not apply to any fees.
Taxi (Black Cab) Bookings:
Taxi (Black Cab) booked via the FREE NOW app are subject to the metered in-cab fare, in line with the requirements of the local authority or regulatory body.
The estimates given in the app are an approximate fare, to give you a rough idea of the cost. These are just estimated as the final fare may vary depending on a number of factors such as the actual final destination, length of trip, weather, traffic, road closures, unforeseen conditions etc. The fare on the metre at the end of the trip is the correct and final fare.
For more details on the breakdown of a metered fare, tap here.