Waiting fees are paid to compensate you for the time spent waiting for a passenger at the pick-up location. Find more information about FREE NOW's waiting fee eligibility, here.
Waiting fees are not currently visible under the ride payment details within the app but we are working to fix this soon!
Where can I see the waiting fees I've earned?
You can review them once the next invoice is available in your account. You can easily find these in the corresponding invoice summary file under your FREE NOW account and view the details of the trips that the fees relate to.
Waiting fees are paid once weekly on a Thursday for trips from Monday to Sunday. Please see our guide for more information.