At present any ride adjustments are paid once per week. These ride adjustments are not currently visible on your FREE NOW driver app.
How do adjustment payments work?
Your fares will continue to be paid twice per week on Mondays and Thursdays, but any adjustments relating to a ride will be paid in your Thursday payment of the following week.
For example, an adjustment made on Monday 1st February will be paid to you on Thursday 11th February.
What should I do if I believe I haven't received my correct adjustment?
If you are expecting an adjustment on a recent ride, please do not contact our Driver Care Team. Instead, please wait until the following Thursday for your payment and invoice, at which time the adjustment will be made. The adjustment will also be documented on the third page of your FREE NOW payment invoice, with the details of the ride it relates to.
We are working towards offering ride adjustments twice per week, in line with your FREE NOW payments; we'll let you know when this feature is ready!