The final price you pay depends on the type of booking that you make with FREE NOW.
The price you pay is itemised in the trip section of your app, and on your booking invoice, which you will receive via email shortly after the completion of your booking.
Private Hire (Ride) Bookings:
If you book a Private Hire Vehicle (our Ride fleet), your fare is calculated as follows:
£2.50 base fare + £1.25 per mile + £0.15 per minute
This price is then subject to any Fees, and Surge Pricing.
Potential Fees include:
- Cancellation Fees - to compensate drivers for cancelled bookings. Find out more.
- Waiting Fees - to compensate drivers for time spent waiting at the pickup point. Find out more.
- Airport Fees - to cover the cost of drop-off or pick-up at an airport. Find out more.
- Central London Fee - applied to trips within the Central London Congestion Charge Zone. Find out more.
Surge Pricing is charged during periods of high demand in the specific area in which you are booking. It is there to incentivise drivers and ensure there is sufficient supply to provide you with a vehicle. Surge Pricing is applied to the overall final fare (excluding fees) and can be up to 3.0 x the original price.
Taxi (Black Cab) Bookings:
Bookings in a taxi placed via the FREE NOW app are subject to the metered in-cab fare, in line with the requirements of the local authority or regulatory body.
The estimates given in the app are an approximate fare, to give you a rough idea of the cost. These are just estimated as the final fare may vary depending on a number of factors such as the actual final destination, length of trip, weather, traffic, road closures, unforeseen conditions etc.