You must report any damage or technical issue to the bike directly to our provider:
Human Forest
https://help.humanforest.co.uk/en/articles/48
https://www.humanforest.co.uk/contact
+44 20 81 57 74 91 - UK support only
Dott
https://help.ridedott.com/hc/en-us
https://help.ridedott.com/hc/en-us/requests/new
TIER
+44 80 8164 9486 - UK support only