The entries you're seeing on your bank statement may not be charges but in fact pre-authorisations.
A pre-authorisation is a temporary hold of funds placed on your account when you order with FREE NOW. We use pre-authorisations to check that your payment method is valid and has sufficient funds. The amount we pre-authorise will depend on the type of trip you're booking and the payment method you're using.
To check out what applies to you please select the payment method you used:
Apple Pay, Google Pay or a prepaid card
If ordering using a Credit or Debit Card:
|
Vehicle Type Ordered |
Specific Destination Entered |
No Destination Entered |
|
Black Cab or Black Cab Eco |
The estimated fare or a minimum pre-authorisation of £10 |
Flat £25 pre-authorisation |
|
Ride or Ride EV (Private Hire Vehicle) |
Quoted fixed fare is pre-authorised |
Option not available |
If ordering using Apple Pay, Google Pay or a prepaid card:
|
Vehicle Type Ordered |
Specific Destination Entered |
No Destination Entered |
|
Black Cab or Black Cab Eco |
Flat £25 pre-authorisation
|
Flat £25 pre-authorisation |
|
Ride or Ride EV (Private Hire Vehicle) |
Quoted fixed fare is pre-authorised |
Option not available |
If you'd like to know more about how pre-authorisations work or when your funds will be released, please check out our pre-authorisation pending transaction FAQs.
Do you have any further questions? Please contact our Passenger Care Team directly. They'll be happy to help!