If when viewing your bank statement you see pending charges from FREE NOW then these are likely to be pre-authorisations.
FREE NOW uses card pre-authorisations, a temporary hold of funds taken when you place your order, to ensure the payment method is valid and that you have enough funds available to pay the fare.
These often appear as pending charges on your bank statement.
When your booking is completed these pre-authorisations are generally converted into the final charge. However this can take a few days to update on your bank statement.
If the trip doesn’t take place or is cancelled, then we will release the pre-authorisation within 30 minutes. However it can take longer for the funds to be available in your account, depending on who you bank with. Find out more here.