If there is more than one entry from FREE NOW on your bank statement relating to a recent order with us, then please be assured that you are unlikely to have been double charged.
FREE NOW uses card pre-authorisations, a temporary hold of funds taken when you place your order, to ensure the payment method is valid and that you have enough funds available to pay the fare.
At the end of your trip this pre-authorisation will be converted into the final charge.
Sometimes your bank statement isn’t updated immediately meaning that you see both the pre-authorisation and the final charge on your statement. This will automatically correct itself in the coming days.