Important: Carsharing is currently not available in the UK. Only available in Germany, Austria, Spain, France, Poland and Italy.
Before starting the rental and during it, you must report any damage to the vehicle directly to our Carsharing partners.
MILES
Click on the Help button in the App during an active rental in order to call Customer Support. If the rental has already finished, please write an email to hello@miles-mobility.com
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If any damage occurs during or after your trip, contact Customer Support. We don't expect you to report damages that are smaller than the size of a credit card. The easiest way to report damages is by uploading photos- one close-up shot and one wider shot to show the extent of the damage in context.
SIXT
You can write us an email about any damage (attach photos): Kontakt.
ZITY
You can write us an email about any damage (attach photos), or if the damage does not allow you to drive the vehicle, call us immediately.
France > bonjour@zity.eco / +33 9 88 29 06 60
Spain > hola@zity.eco / +34 91 150 11 18
Italy > ciao@zity.eco / +39 02 9445 8181
ELOOP
If it’s minor damage, click 'Report damage' while reserving your car. If the car isn’t roadworthy, is not acceptable, so please message ELOOP via the app or contact us immediately: support@eloop.app