Ride (PHV) trip:
As our PHV trips are calculated with a fixed fare, it is in our drivers’ interests to take the quickest route possible to your destination - our app will calculate the best possible route based on factors such as distance, time, traffic, and weather conditions in order to assist drivers in doing so
This will help your FREE NOW driver get you to your destination as promptly and safely as possible.
If you wish to take an alternative route, then you can ask your driver, but please bear in mind it is at the driver's discretion as to whether they accept your request.
If you would like to make a detour or add stops during your trip, please review the following article
Black Cab (Taxi) trip:
If you wish to take an alternative route, then you can ask your driver, but please bear in mind it is at the driver's discretion as to whether they accept your request.
If you have further concerns regarding alternate route choices, you can submit a request to our support team by clicking here.