Taking an alternative route is at the driver's discretion, however, it's in the drivers best interests to take the quickest route possible. 'Ride' (PHV) trips are calculated by a fixed fare, meaning the driver will have no monetary gain from taking a longer or different route.
Our app will calculate the best route based on factors such as distance, time, traffic, and weather conditions.
If you wish to take an alternative route, you can ask the driver (Taxi and PHV). Please bear in mind that it's down to them as to whether or not they accept your request.
If you're wanting to add multiple/extra stops, change the drop-off destination or make a detour, it is possible to add this to your 'Ride' trips via the app. Follow our instructions, here.
If you have further questions regarding alternate route choices, reach out to our Passenger Care Team directly. They'll be more than happy to help!