At FREE NOW, we take the safety of our passengers, drivers and the general public extremely seriously.
If you are involved in an accident, or any other serious incident while riding with FREE NOW, please contact our 24/7 Passenger Care Team at +44 (0) 203 966 6933. If you have been involved in a serious incident and are injured, or feel unsafe, then we strongly recommend you contact the emergency services on 999. We work proactively with law enforcement authorities and the Transport for London to take all the necessary steps to ensure the safety of our users.