If you've been involved in a serious incident and are injured, or feel unsafe, then we strongly recommend you contact the emergency services on 999.
To get our immediate assistance, call our 24/7 Passenger Care Team at +44 (0) 203 966 6933 (applicable to the UK only).
Alternatively, you can submit a request to our Support Team. One of our team members will get back in touch promptly.
FREENOW wants to be a responsible and proactive PHV/taxi booking and mobility service provider in all markets in which it operates, with safety being our top priority. This means that we will collaborate with local authorities, regulators and other agencies as necessary to ensure that our platform is safe and secure for all our users.