When you take a trip with FREE NOW, the most important thing is to get there safely, and your safety is our number one priority.
If you've been involved in a serious incident and are injured, or feel unsafe, then we strongly recommend you contact the emergency services on 999.
If you'd like immediate assistance from one of our FREE NOW Passenger Care Team members, please contact our 24/7 Passenger Care Team at +44 (0) 203 966 6933 (applicable to the UK only).
Alternatively, you can contact our Passenger Care Team directly. One of our team members will get back in touch promptly.
FREE NOW wants to be a responsible and proactive PHV/taxi booking and mobility service provider in all markets in which it operates, with safety being our top priority. This means that we will collaborate with local authorities, regulators and other agencies as necessary to ensure that our platform is safe and secure for all our users.