We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. Read more about the steps you should take if you need to report a safety issue you experienced while riding with FREE NOW.
If you have been involved in a serious incident and are injured, or feel unsafe, then we strongly recommend you contact the emergency services on 999.
If you have been involved in an accident or any other serious incident while riding with FREE NOW, please contact our 24/7 Passenger Care Team at +44 (0) 203 966 6933 or submit a request below.
FREE NOW wishes to be a responsible and proactive PHV and taxi booking service provider in every market we operate within, with safety being our utmost priority. This means that we will engage with local authorities, regulating bodies, and other agencies as necessary to ensure that our platform is a safe and professional service for our drivers and passengers.