When you take a trip with FREE NOW, the most important thing is to get there safely, and your safety is our number one priority.
If you've been involved in a serious incident and are injured, or feel unsafe, then we strongly recommend you contact the emergency services on 999.
If you'd like immediate assistance from one of our FREE NOW Passenger Care Team members, please contact our 24/7 Passenger Care Team on +44 (0) 203 966 6933.
Alternatively, you can contact our Passenger Care Team directly. One of our team members will get back in touch promptly.
FREE NOW wishes to be a responsible and proactive PHV and taxi booking service provider in every market we operate within, with safety being our utmost priority. This means that we will engage with local authorities, regulating bodies, and other agencies as necessary to ensure that our platform is a safe and professional service for our drivers and passengers.