There must be a valid payment method saved in the app for this function to work. Please make sure your credit card is valid and can be used for online transactions. If none of these issues occur in your case, please contact our Passanger Care Team by submitting a request.
Articles in this section
- How can I pay using Apple Pay?
- I noticed multiple charges for one ride
- My payment failed
- I have an outstanding payment on a past trip
- Collecting miles with Miles & More
- How do I pay for the ride?
- How can I add/remove a payment method?
- How can I link my FREE NOW account to SAP Concur?
- Card Pre-Authorisation