Surge pricing applies on rides with the Private Hire Vehicle (RIDE) fleet type.
When there is high demand in a specific area we, as well as most other ride-hailing apps, apply what’s called surge pricing. In short, this means that the rate you will be charged is higher than usual.
We use surge to attract more drivers to the area, minimising the waiting time for you and all the other people requesting rides.
When we are surging you will see a blue arrow next to the price before you decide to order it.
Surge pricing will also be viewable in your ride invoice.
Please note that surge does not apply to cancellation or waiting fees.